FAQ: Sales / Ordering

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Q:Are there any fees or penalties on returned merchandise?

Merchandise ordered in error may be returned with authorization from Litetronics. Invoice number and order date must be supplied. Authorization to return merchandise must be requested within 45 days from date of invoice. All returned merchandise is subject to a 20% restocking fee plus freight. Discontinued merchandise may not be returned at any time.

Q:What are initial order quantities?

All new distributors must place an opening order with a minimum product total of $5,000.

Q:What are minimum order quantities?

All orders must be ordered in case quantities, as provided in our catalog. If your product order totals less than $100 before shipping and handling charges are applied, a $15.00 minimum order fee will be added. An additional charge of $20 per case will be applied to broken case orders

Q:What is the minimum order required to receive free freight?

Free prepaid freight is based on a minimum order of $1,500 shipped inside the continental United States. The customer is responsible for all freight charges on merchandise order quantities below the minimum and freight shipped outside the continental United States.