Frequently Asked Questions

Category: Sales/Ordering

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Are there any fees or penalties on returned merchandise?

Merchandise ordered in error may be returned with authorization from Litetronics. Invoice number and order date must be supplied. Authorization to return merchandise must be requested within 45 days from date of invoice. All returned merchandise is subject to a 20% restocking fee plus freight. Discontinued merchandise may not be returned at any time.

What is the minimum order required to receive free freight?

Free prepaid freight is based on a minimum order of $1,000 inside the continental United States and $2,000 for Hawaii and Alaska. The customer is responsible for all freight charges on merchandise order quantities below that minimum. Customers are also responsible for all orders shipped outside the continental United States regardless of the size of the order.

What are minimum order quantities?

All orders must be ordered in case quantities, as provided in our catalog. If your product order totals less than $100 before shipping and handling charges are applied, a $15.00 minimum order fee will be added. An additional charge of $20 per case will be applied to broken case orders